Bitrix24 is a modern software solution that helps businesses function and consists of 5 main tools: CRM, online office and communications, tasks and projects, contact center, websites and online stores.

The CRM in Bitrix24 provides a platform to organize and track interaction with potential or existing clients, partners, agents and other contacts.

Bitrix24’s CRM forms a contact base where the interaction and the history of contacts are managed and stored. All new events (phone calls, messages, meetings) connected with a contact or company are easily logged and further interaction can be planned, including integrated tasks usage.

A quick look at the sales funnel gives an immediate account of transactions in progress and their respective stages. Stages can be added easily and each one appears in a separate line and different color. The length of the line corresponds to the total sum of the deals at that stage, and a table with the numeric values is displayed below the funnel. Importantly, Bitrix24 lets you have unlimited sales pipelines and build multiple sales funnels if you have several product lines or profit centers.

Online office is necessary for communication between employees within the company. Every day, people share news, discuss events taking place in the world and within the company and solve problems. The online office contains: new posts, profiles of employees, chat, Invite employees, video calls, discussions, polls, notifications.

The main tool for planning and regulating work within the company is tasks. Tasks and projects help to set a task for yourself or your employees and control their performance. The program itself will remind you of the dates in the chat. You can divide tasks into blocks and track all projects, see the responsible person for completing the task, the process, and the date the task was completed. Task templates make it easy to work with repetitive tasks. Create templates and set them up, instead of manually adding the same task over and over again.

The contact center combines all communication channels with clients: telephony, mail, chats and instant messengers of social networks, CRM forms on the site, as well as integration with Facebook Lead Ads and V kontakte advertising forms. You can combine different channels (V kontakte, Facebook, Instagram, Viber, Whatsapp…) with the contact center to contact them in a shared chat. This feature helps you to reach a new level of communication with your customers. For example, users can email directly from the website. He can start the conversation in a special window. Data will be automatically uploaded to the CRM.

The system is provided for web users, but there are desktop and mobile applications as well.